Frequently Asked Questions

In the purchasing process of your home, you received a home tech selections sheet, which lists all of the technology components included in your home. These vary by builder, offered packages, and the selections you may have been offered during the home design process.  If you have further questions about which home technology was included in the purchase of your home, please reach out to our customer care team.

Some builder packages include a white glove appointment where you will receive a scheduled visit in your new home from one of our expert technicians to configure certain smart home devices that are included with your technology package. These smart home devices may include items such as your Ring video doorbell, your wifi access points or your wifi enabled thermostat. The appointment takes approximately 1.5 hours. If your home includes a white glove package, you can schedule an appointment through our customer care team after you close on your home and internet service is activated.

During construction (before the walls are up and the paint is finished) is the absolute best time to plan for the future. Planning for music in your new home is a great way to add to the magic of your new castle. In-ceiling or in-wall speakers allow you to fill your rooms with music, while keeping the gear to a minimum, and having a super clean look. By putting the speaker wires in the walls during construction, you save money and can have your music system installed soon after you move in.

Speaker wires route from your in ceiling speakers through the wall to a location near the baseboard called an audio head end.  The audio head end is usually found in the family room and is the location where all of your audio zones come together. You will recognize the audio head end by its white electrical outlet-sized plate that angles outward from the wall toward the bottom and has white wires coming out of it.

Network outlets are ports in the wall that allow you to connect to your home network. The port has a wire that travels through the walls to your network router and internet service devices. While many of the devices in your home will connect to the internet by wireless WiFi signals, it’s a good idea to still have wired network outlets for some devices that work best with a wired connection. It also really helps to create good WiFi coverage in the entire home. Place these where you might need a fast connection to a computer like your home office, or at locations throughout the home where you may place WiFi antennas for better wireless coverage.

A short conduit is a plastic tube within the wall that goes from behind the TV location down to a port near the baseboard.  This allows running concealed wiring from the TV to a lower location for audio video components, providing you with a neat, clean television installation without wires showing. A long conduit is similar but it travels from a projector mount location on the ceiling down to an audio video port near the baseboard at the front of the room. Running wires through a conduit is made easier by using the pull string that is left inside the conduit at the time of installation.

No problem! Media rooms are very popular these days and are a great way to unwind with family and friends with a great movie or just to watch a great game. There are many options, and we can help you choose what’s right for your taste and budget. What’s great about planning during the construction of your home is that wiring can be placed inside the walls and the media room built out once you move in.

Yes, we do! We offer full-featured security systems and monitoring. Working with your builder during construction helps us give you the advantage of customizing your home for your needs, then providing you with 5-star service once you move in. 

Lutron’s Caseta smart hub is a small device that is attached to your home network that provides reliable and fast communication to Caseta lighting control components.  It is an integral part of Lutron lighting control that functions even when the internet is down. To configure your Lutron hub click here for Lutron Smart Bridge Activation Instructions or contact our customer care team for assistance.

If your home came with the Lutron Smart Bridge for lighting control, there will be a device hub mounted in your low voltage panel. Once you have internet service in you home, you can activate this device with a free app on any mobile device. We have a page to explain how to set it up here: click here for Lutron Smart Bridge Activation Instructions). If you have questions or want us to help you get it set up, just click the contac us button.

If your home came with Whole Home WiFi, then you will have (2) wireless access points installed at ceiling locations optimal for improved WiFi coverage. There are also some electronic parts in your low voltage panel that are part of this system. Since this system requires a network and internet access, it needs to be activated after you get your internet service installed.  There are a few items to plug in, and some configuration done with a free mobile app. If you are up to it, we have an instruction page to walk you through it (click here for WiFi Activation Instructions). If you have questions or want us to help you get it set up, just contact us by using the button at the bottom of this page.

If your home came with a Ring video doorbell, visit this link to get all the supporting documentation and set up instructions.

We’re here to help. Click the button below and send us a brief description of how we can help. We’ve wire thousands of homes in Austin, and are happy to help you navigate the many decisions in building your new home.